CX Strategist · Educator · Content Creator
Angie Ngọc Nguyễn
Turning customer experience into a growth engine.
CX consultant, educator, and content creator — helping businesses and frontline teams deliver experiences worth returning for.
CX Specialist · Educator · Content Creator
Shopee · Lazada
12+ yrs
leading CX & CS teams across SEA
GeoComply · Zenyum
Founder
NG Consulting
“Great customer experience doesn't happen at the complaint desk — it's designed long before a customer ever needs to complain.”
Reactive CS is the past. Proactive CS is our present and future.