Welcome to Our Customer Magic
Here, my friends and I share real stories, handy tips, and little secrets to creating amazing customer experiences.
We’re all about going the extra mile and turning everyday interactions into something special!
But this isn’t just our space—it’s yours too! We’d love to hear your thoughts, insights, and stories. Drop a comment, share your experiences, and let’s build a community of customer service champions together! 🚀💡
Forget AI replacing customer support folks! Think AI + Human = Dream Team! ✨ This article explores how AI handles the boring stuff, freeing up awesome humans to give you personalized, super-helpful support. Get ready for happier customers!
Unlock the secret to customer happiness! 🗝️ Simple scores like NPS and CES give you the inside scoop. Let’s explore how these easy metrics help you create awesome experiences everyone loves!
Channel your inner customer service superhero! Angie’s ultimate guide helps you navigate tricky customer calls with confidence and a smile. Ready to turn challenging interactions into positive ones?
Build a rockstar CS team! 🤩 Learn the key profiles—like Customer Champions & data Analysts—that mix talent and attitude to make customers smile and level up your support!
The Customer Experience Needs Pyramid - Coming soon
Unlock deeper customer loyalty! ✨ Our next piece connects Maslow’s fundamental human needs directly to your customers. Learn how understanding (and visualizing!) this powerful framework can transform your customer relationships.
Understand Your Customer Path: The Easiest Journey Mapping Method
Trying to picture how customers actually experience your business? That step-by-step path is the ‘customer journey’! 🗺️ If you’re new to this idea or just find mapping it overwhelming, you’re in luck. Coming soon: Our guide to creating your first (or easiest ever!) customer journey map.